Customer Success Manager

About the role

Grayn is building a data-driven platform that leverages digital twins in order to transform the world of business operations. The number of customers is increasing every day, which means more and more companies are seeing the value and potential of our product. We love data, and our goal is to deliver a delightful product, excellent user experience, and enable more companies to optimise their spendings, resources, and efforts. In turn, this will also make them more sustainable – which is a huge win for the planet, our customers, and the Grayn team spirit. This is where you come in — to help us shape a new way of doing business.

🚀 What you will achieve:

• Help build the foundations of customer success at Grayn: As an early member of our sales/success team, you'll be instrumental in helping define customer success by working closely with a global team.
• Drive adoption, retention, and expansion for a product people love that solves real problems.
• Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.
• Elevate your skills as we tackle our most impactful challenges: Building a successful product from the ground up and continuously focusing on providing great value to our customers.

💫 Skills you'll need to bring:

• You have at least 2+ years experience working in customer success
• You’re highly adaptable, easily acclimating to a rapidly changing business and industry
• You have a growth mindset and view setbacks as learning opportunities, not failures
• Strong intrinsic motivation to be a top performer and contribute to a team
• You can put yourself in others’ shoes and see situations from perspectives other than your own
• You’re motivated by seeing others succeed and grow when you partner with them
• You love getting to know new people and helping them solve their business problems
• You speak English and Norwegian

🌟 Salary:

Grayn is committed to providing competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise.

🌈 Company culture:

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. This includes, but is not limited to, diversity within ethnicity, national origin, culture, religion, age, gender identity and expression, marital status, ancestry, ability, and sexual orientation.

If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about transforming data into action, we want to hear from you.

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